T-Mobile Ranks #1 Again In Wireless Customer Service

T-Mobile was recently awarded the highest ranking for the second consecutive time in J.D. Power and Associates’ 2011 Wireless Customer Care Performance StudySM — Volume 1. T-Mobile is significantly smaller than their competitors but you can’t take anything away from them, good customer service  is just that. Congrats T-Mobile.


The J.D. Power and Associates study measures customer satisfaction with the service they received using the automated response system (ARS), ARS combined with live customer service representative assistance, as well as in retail stores and online. Among the four major U.S. wireless carriers, T-Mobile ranked highest and significantly above the national average.

The study found the following:

  • T-Mobile is the highest-ranked among all wireless providers in overall customer care performance, with results significantly better than the industry average
  • On the phones, T-Mobile ranks first and significantly better than the national average when a customer speaks to a representative either immediately or after being transferred via ARS
  • For customers seeking help online, T-Mobile leads all wireless providers and performed significantly better than the industry average

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